The Retail Industry B2B Resource

Vendor FAQs

what the vendor should know

What is The Vendor Center?
How do I join and what does it cost?
What is a Vendor e-Space?
Is The Vendor Center secure?
What about privacy and confidentiality?
Can Retailers place orders on The Vendor Center?
How many Vendors are in The Vendor Center?
How many Retailers are members of The Vendor Center?

The Vendor Center Online

What is The Vendor Center?
The Vendor Center is a business-to-business website created to help Retail establishments learn more about Vendors and their products and programs. Vendors are encouraged to place everything possible about their products and programs onto the website that retailers might want or need to know. Vendor information will be organized into a retail store format called an e-Space.

The Vendor Center Online

How do I join and what does it cost?
For Retailers the website is free. We want Retailers to visit your e-Space as often as needed for reference and knowledge about your products and programs, and to place orders.

The website is available to all Vendors who wish to participate. Vendors need only complete the registration application. Please contact The Vendor Center for a copy of the fee schedule.

One of the many advantages to The Vendor Center is the ability to reach one, some or all of the thousands of hardware retailers from one website!
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The Vendor Center Online

What is a Vendor e-space?
Each participating Vendor will have an e-Space. In the e-Space Vendors will be encouraged to place as much information about their products and programs as possible including but not limited to planograms, product training and installation videos and manuals, new product announcements, special buy opportunities, program terms and conditions, product images, embeddable circulars for consumer communications, information announcements and notification and anything else retailers want or need to know.
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The Vendor Center Online

Is The Vendor Center secure?
Yes. Each retailer will declare their Co-Op/Distributor affiliation. Upon confirmation they will thereafter be directed to the information available for their affiliation only. Similarly, each Vendor will be able to view their specific e-Space only. Manufacturer’s Representatives will be able to view and manage multiple Vendor e-Spaces for which they are authorized.

The Vendor Center homepage is open to anyone.
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The Vendor Center Online

What about privacy and confidentiality?
Vendor information is strictly private and confidential. Under no circumstances will Vendor information be shared unless specifically authorized by the Vendor.
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The Vendor Center Online

Can Retailers place orders on The Vendor Center?
Yes, but only drop ship orders.The orders will be sent directly to the participating Vendor for processing. The Vendor Center will send an email to the Retailer acknowledging receipt of the order and to the Vendor advising them to process the order expeditiously. The Vendor will ship, bill, and invoice just the way they do currently. The Vendor Center is NOT responsible for invoicing, shipping, product performance, backorders, etc. Nor is The Vendor Center compensated for the order.
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The Vendor Center Online

How many Vendors are in The Vendor Center?
The Vendor Center is brand new and growing. Right now there are a limited number of Vendors but the hope is to have as many Vendors on the website as possible. There is no limit and we think the more the merrier! Referrals are encouraged.
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The Vendor Center Online

How many Retailers are members of The Vendor Center?
Not enough but we are growing every day! We are reaching out to retailers who are members of ACE Hardware, DIB, Orgill, True Value Hardware, House Hassan, Handy Hardware and others..

We welcome referrals and suggestions.
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Retailer FAQs

what the retailer should know

What is The Vendor Center?
How do I join and what does it cost?
What is an e-Space?
Is The Vendor Center secure?
What about privacy and confidentiality?
Can Retailers place orders on The Vendor Center?
How many Vendors are in The Vendor Center?

The Vendor Center Online

What is The Vendor Center?
The Vendor Center is a business-to-business website created to help retail establishments learn more about Vendors and their products and programs. As a Retailer, you are encouraged to visit as many Vendors as you wish and you are free to explore all the information available about a Vendor, their products and their programs. Vendor information will be organized into a retail store format called an e-Space. Each Vendor e-Space is consistently structured from Vendor to Vendor for ease of use.

The Vendor Center Online

How do I join and what does it cost?
For Retailers the website is absolutely FREE! All you have to do is complete the registration application and send it to The Vendor Center. You will receive a confirmation email welcoming you to The Vendor Center. You will now be free to view all the different Vendor e-Spaces throughout the website for your specific Co-Op or distributor affiliation. Also, you are welcome to add multiple store employees without limitation for training and educational purposes.
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The Vendor Center Online

What is an e-space?
Each participating Vendor will organize their product information into a retail store format called an e-Space. Vendors will be encouraged to place as much information about their products and programs as possible including but not limited to planograms, product training and installation videos and manuals, new product announcements, special buy opportunities, program terms and conditions, product images, embeddable circulars for consumer communications, information announcements and notifications, and anything else Retailers want or need to know.
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The Vendor Center Online

Is The Vendor Center secure?
Yes. Each retailer will declare their Co-Op or Distributor affiliation, or register as an independent. Upon confirmation you will be able to view information specific for your declaration only. Similarly, each Vendor will be authorized to view their specific e-Space only.

The Vendor Center homepage is open to anyone.
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The Vendor Center Online

What about privacy and confidentiality?
Retailer information is absolutely confidential and will not be shared without permission. Email addresses will not be shared unless authorized.
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The Vendor Center Online

Can Retailers place orders on The Vendor Center?
Yes, but only drop ship orders. The orders will be sent directly to the participating Vendor for processing. The Vendor Center will send an email to the Retailer acknowledging receipt of the order and to the Vendor advising them to process the order expeditiously. The Vendor will ship, bill, and invoice just the way they do currently. The Vendor Center is NOT responsible for invoicing, shipping, product performance, backorders, etc. Nor is The Vendor Center compensated for the order.
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The Vendor Center Online

How many Vendors are in The Vendor Center?
The Vendor Center is brand new and growing. Right now there are a limited number of Vendors but the hope is to have as many Vendors on the website as possible. There is no limit and we think the more the merrier! Referrals are encouraged.
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